Night work is difficult, especially with regards to visibility of pedestrians. Construction workers typically wear class 2, or at least high visibility garments. Pedestrians rarely wear high visibility garments which can create increased risk at the jobsite during the night.
Keeping the Public Safe
- Use physical barriers around the jobsite.
- If physical barriers are not feasible, post a worker to alert of possible problems.
- Provide adequate lighting in traffic areas.
- If sidewalks are rerouted, ensure that they have a clearly defined alternate route.
- Blocked routes, alternate crossings, and sign and signal information, should be communicated.
- Provide a convenient and accessible ADA alternative path.
Conflicts and Communication
- Give directions that are clear, firm, and courteous.
- Smile and be as pleasant as possible. Do not become cynical.
- Apologize for the inconvenience to the pedestrians.
- Agree with the pedestrians, or at a minimum, do not challenge them.
- Avoid extended eye contact.
Working with the public can be difficult. Sometimes a full-time Law Enforcement Officer is needed. If there is a problem, report it to your supervisor immediately.
- Pre-read the Toolbox Talk. Your comfort level and confidence will be higher if you know your topic.
- Discuss related tasks, work areas or events that make the Toolbox Talk relevant to your job site.
- Involve the workers by asking questions and input that drives discussion.
Questions for Discussion
- What do you find most difficult when dealing with pedestrian traffic?
- How well do you personally deal with the public and conflict?